Normal 0 false false false MicrosoftInternetExplorer4 Since 1 October 2015, under changes introduced by the Consumer Rights Act 2015 , it has been compulsory for most businesses to offer Alternative Dispute Resolution (ADR) to...
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We often hear of problems associated with package tour holidays and customers' attempts to gain compensation. and the collapse of aa major tour operator in 2019 (Thomas Cook) was just one of several which have happened in the last few years, though the...
With the practice of fraud by impersonation becoming ever more frequent, clients are advised to take precautions to prevent being taken for a ride by thieves. Sorting out the problems caused by impersonation fraud can be an arduous and stressful procedure....
When accidents cause damage or injury and the responsible driver is uninsured, a claim can be made to the Motor Insurers' Bureau (MIB), an organisation financed by motor insurers with the intention of compensating those who have been involved in...
In the UK, customers have various rights in respect of faulty goods. The Sale & Supply of Goods to Consumers Regulations 2002 were introduced in the UK on 31 March 2003. These also apply to 'non-retail' transactions, such as hire purchase sales. They...
The regime governing charities has been progressively tightened up over the years, making the sort of scandals that were once not uncommon much more of a rarity. This means that trustees now have to adopt a more professional attitude to the management of a...
The Housing Act 2004 contains a variety of measures designed to protect householders from the ‘neighbour from hell’, through measures targeting private landlords who turn a blind eye to disruptive behaviour by their tenants. The Act includes...
UK consumer protection legislation is robust, giving them substantial rights and imposing significant obligations on traders. Indeed, in some cases the actions of a vendor may be sufficient to constitute an ‘unfair commercial practice’ (UCP). UK...
There are countless stories of buried treasure, for example, the recent a huge find of Roman artefacts unearthed in London, but the public at large know little of the law relating to treasure trove and especially the law relating to items...
When you order something and pay using a credit card, you are protected against loss...or are you? Although many people think that the protection that applies is absolute, it is not. Unless your credit card contract specifies otherwise, your protection is...